Customer Service Training
Aviation Training Academy’s Aviation Customer Service Excellence Training – ACSET® has become renown in the industry. ATA’s ACSET® Customers are the elite operations seeking to continue to move their corporate culture toward a level of service consistency that meets and exceeds the competition and distinguishes their operation from similar experiences. Aviation Training Academy will deliver on-site training utilizing Ritz-Carlton and Disney Institute certified trainers to bring Ritz Carlton and Disney concepts to life in an FBO/airport environment. The on-site seminar course can easily be customized for your specific organization and facilities.
Subject covered include:
- What is Customer Service?
- What are Customer Service Standards?
- Knowing your customers
- Customer Service Delivery System
- Measureable Behavioral Guidelines
- Facilities and Appearance
- Service Failures
- Customer Service Standards Integration