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Customer Service Training

Customer Service Training

Aviation Training Academy’s Aviation Customer Service Excellence Training – ACSET® has become renown in the industry. ATA’s ACSET® Customers are the elite operations seeking to continue to move their corporate culture toward a level of service consistency that meets and exceeds the competition and distinguishes their operation from similar experiences. Aviation Training Academy will deliver on-site training utilizing Ritz-Carlton and Disney Institute certified trainers to bring Ritz Carlton and Disney concepts to life in an FBO/airport environment. The on-site seminar course can easily be customized for your specific organization and facilities.

Subject covered include:

  • What is Customer Service?
  • What are Customer Service Standards?
  • Knowing your customers
  • Customer Service Delivery System
  • Measureable Behavioral Guidelines
  • Facilities and Appearance
  • Service Failures
  • Customer Service Standards Integration

This course is now offered both online and in live on-site seminar format at your facility. You may purchase the online course via the Online Training tab. Please contact us for pricing and scheduling of live on-site seminars.