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Why ATA System Works

  • Invest "as you go" in new hire training
  • Train to retain structure
  • Standardization of training with a flexible format
  • Easy and convenient to train on your schedule
  • Eliminates travel expense to train

Line Service Technician Certification

Getting the right start
Line Service Technician Level One (new start)

Introduction & Orientation to Aviation
Introduction to Airfield Facilities and Aircraft Construction
Introduction to Airport and Ramp Operations
Security at General Aviation Airports
Elemental Customer Service
Personal Safety

The First Thirty Days
Line Service Technician Level Two (after 30 day review)

Aircraft Marshalling
Aircraft Ramp Logistics
Advanced Aircraft Ramp Safety
Line Service Equipment Operations
Driving Safety
Aviation Fuels, Oils and Lubes
Fuel Handling and Quality Control

Line Service Technician Level Three

Basic Aircraft Towing
Weather and Related Safety Issues
Aircraft Fueling Basics
Static Charge Theory and Operational Procedures
Hydrant Fueling
First Aid, Site Specific Procedures
Familiarization of Tank Vehicle Safety Procedures and Emergency Procedures

Line Service Technician Level Four

Fuel Handling Safety
Advanced Aircraft Fueling
Fuel Truck Operation
Record Keeping
Training Basics
Fuel Storage Facilities, Maintenance and Receipt Procedures

Line Service Technician Level Five

Receiving Fuel Procedures
Aircraft Fueling
Cold Weather Operations
De-Icing Operations
Fuel Farm Operations
Pricing and Profitability
Site Specific Operational Requirements

Line Service Technician Level Six

Hiring and Firing
Filter Change-Out Procedures
Procedures for Hydrostatically Testing Hose
Additive Injection Calibration
Introduction to Equipment Repair
14 CFR 139 Fire Training
Transportation of Dangerous Goods and Shipping HazMat Fuel Samples
Fuel Spill and Leak Clean Up and Disposal Procedures
Pressure Control Tests and Procedures

Line Service Technician Level Seven

Leadership Training
Harassment Training for Leaders
Emergency Response Procedures Plan
Proper Documentation Procedures
Diagnosis of Fuel Contamination and Corrective Actions
Fuel Inventory Control
Defueling Procedures
Aircraft Specific Operational Training
Qualification Training
Meter Proving

Advanced Topics

Hot Fueling and Special Operations
Special Events
Drummed Fuel
Best Practices
Site Management
Negotiating Leases
Fuel Farm Design and Construction

14 CFR 139 Supervisor Certification

Elements for 14 CFR 139 Supervisor and Line Service Fuel Safety Training:

  • Purpose of Course
  • Expected outcome
  • Familiarity with applicable FAA Advisory Circulars, fire codes, and fire and fuel safety organizations and their publications
  • Knowledge of aviation fuel types
  • Fueling of different types of aircraft
  • Basic safety practices, including safe fuel handling and protection against fire and explosion
  • Bonding, Static Electricity, and Fuel Flash Points
  • Public Protection in and around aviation fueling operations
  • Control and Access of storage areas
  • Fire safety in fuel farm and storage areas
  • Fire safety in mobile fueler, fueling pits, and fueling cabinets
  • Fire code requirements
  • Local Fire Code and Regulations requirement for Supervisory personnel

Preparing for a 14 CFR 139.321 Audit

Inspection of Fuel Storage Equipment

  • Fuel storage and ancillary pumping equipment

Audit of Fueling Equipment

  • Inspection of Refueler Trucks and Hydrant Carts

Review of Documentation

  • Review of Receipt Procedures Documentation
  • Review of Fixed Facility Documentation
  • Review of Vehicle Documentation
  • Review of Fire Training Documentation

Referrence Documentation NFPA 407-2012

Self Fueling Operations Certification

  • Aviation Fuel Distribution & Specification
  • Receipt of Aviation Fuel Products
  • Filtration of Aviation Products
  • Quality Control Procedures
  • Operation & Maintenance of Aviation Fuel Farms
  • Safety & Security of the Flightline
  • Fire Safety in Aviation Applications

International Ramp Agent Certification

Supervisors will receive training on the following topics:

Risk Management

The session will focus on concepts of identifying and managing risk in and around the airport environment.

Managing the Technical through Your People

Students will learn tips and techniques for ensuring that their staff is doing the "Right Thing" when it comes to the topics discussed in the previous section even when no one is watching. This is vitally important to the success and safety of every company.

Creating a Healthy Safety Culture by Promoting Teamwork and Synergy

When individuals want what is best for the group and work together in teams it results in an extremely healthy safety culture. Great companies rely on great teams. Great teams rely on great managers and supervisors. Participants will learn how important teamwork is to the safety and success of their company through scenarios, discussion and personal experiences, exploring how teamwork can promote safety and success and how it is influenced by personality types and leadership styles.

General Aircraft Servicing

A review of the aircraft servicing activities and correct/safe operations.

  • Marshalling
  • Fueling Operations
  • Lavatory Servicing
  • De-Icing Operations
  • Ground Handling Operations
  • Aviation Security

Aircraft Towing and Ramp Operations

Practices for towing aircraft and proper driving habits on the aircraft apron.

Simple Steps to Ensuring Top-Notch Customer Service

It has never been more important that all of your staff provide the best customer service possible to your customers. The first and last impression of your company by your customers is typically formed from interactions with your service staff. Attendees will not only learn what it takes to provide top-notch service to your customer and why it is so important but also how to ensure that their staff is providing this same high level of service when they are not around.

Fueling Operations

A review of where fuel comes from, the specifications and field testing.

  • Fuel Production
  • Fuel Specifications
  • Fuel Distribution
  • Safe delivery of fuel to aircraft
  • Field Tests

Fire Safety Training

Students will learn causes of fires, evaluation and how to extinguish fires in and around aircraft and fueling operations.

Practical "Hands ON" Requiring Training Manager Sign Off

  • Inspect Fuel Truck
  • Observe Fueling Operations
  • Evaluate Ramp Safety
  • Determine Risk Potentials

Fixed Base Operators (FBO) Leadership Certificates

  • Line Service Leadership
  • Line Service Supervision
  • Line Service Management
  • Customer Service Leadership
  • Customer Service Supervision
  • Customer Service Management


ATA is dedicated to the training and continued education of professional aviation ground support personnel. We are a team of aviation experts dedicated to being the premier provider of aviation training.

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